Thursday, May 19, 2011, Defective Ebook Publisher

You know what they say, if you can't beat them, humiliate them publicly. publishes defective ebooks and denies all responsibility for doing so, and refuses to investigate the malfunction of their publishing wizard. Specifically, even though the author uploads the cover file and they display it on their website, implying that an ebook does in fact come with a cover, they don't. You get a naked PDF for your money.

The cover for Atlas Poetica 8 was obviously correctly uploaded because the paperback version prints properly and it shows up on the website for both the paperback and the ebook versions. Therefore, the error must be internal to their automated software that churns out the ebooks.

Unfortunately, in spite of two complaints to, they refuse to admit error and won't fix it and won't even offer me a replacement or a refund. Therefore I have filed a complaint with the Better Business Bureau of Eastern North Carolina.

It's pathetic that a business that claims it's here to serve authors has no intention of actually doing so.


1 comment:

  1. I think Lulu is the best for printed books, and cheaper than Amazon. But for ebooks, go straight to Amazon-Kindle and Smashwords