Lulu.com : World's Largest Collection of Bad Poetry

Dear Robert Young,

It's generally considered a bad idea to insult the people you want to do business with. I am personally offended and so are a lot of other people by the rude remarks you made to the New York Times about those of us who have been foolish enough to publish with Lulu.com.

"Indeed, said Robert Young, chief executive of Lulu Enterprises, based in Raleigh, N.C., a majority of the company’s titles are of little interest to anybody other than the authors and their families. “We have easily published the largest collection of bad poetry in the history of mankind,” Mr. Young said."

http://www.nytimes.com/2009/01/28/books/28selfpub.html?pagewanted=2&_r=1&em

Given the negative attitude that you have towards thousands of your creative customers, we can only assume that this represents the official cynical policy of the company.

Why are you even in the business if you have no respect for it?

~K~